Shipping policy

Shipping Destinations

We currently ship within the United Kingdom only.

Shipping to the Isle of Man, Jersey and Guernsey is temporarily unavailable.

Shipping Costs

Shipping costs are paid by the customer, unless otherwise stated during promotional periods or special offers.

All delivery charges are clearly displayed at checkout before payment.

Order Processing (Dispatch Time)

Orders are processed and dispatched within 48–72 hours (working days).
Orders are prepared Monday to Friday, excluding public holidays.
Large or bulk orders may require additional handling and could experience a slight delay.

Delivery Time

Once dispatched, orders are delivered within:

72–96 working days via our standard delivery service.

Delivery times may vary slightly depending on order size, carrier capacity, or peak periods.

Delivery Carriers

Orders are shipped using trusted couriers such as UPS or DPD, depending on the size and weight of the parcel.

Once your order has been dispatched, you will receive a tracking link by email.

All shipments include professional packaging and are insured against loss or damage during transit.

Express Delivery (When Available)

An express delivery service (24–48 hours) may be available on selected products.

Please note:

Express delivery may not be available for oversized or heavy items
Orders requiring additional handling may not be eligible for delivery guarantees

Failed Delivery / Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If a parcel is returned due to:

Incorrect or incomplete address
Recipient unavailable
Parcel not collected within the carrier’s timeframe

The customer will be responsible for any re-shipping costs.

If a refund or store credit is issued, original shipping costs will be deducted.

Refused Deliveries

If a delivery is refused by the customer, shipping costs will be deducted from any refund or store credit, even if the original order benefited from free shipping.